SAP-Functional-Technical-Support-Header

SAP Support You Can Count On

When we started FirstCall, we set out to solve a unique problem that many mid-sized businesses were facing: “Maximizing their SAP investment without hiring an entire team with an expensive list of expertise.” We do that every day through our 3 level support program.

Level 1

  • SAP and Business Process Questions
  • General End-user Support
  • Create or Restart Batch Jobs

Level 2

  • Simple Customizations
  • Simple Configurations
  • Troubleshoot Program Failures
  • System Error Research
  • Focus on How-To Issues
  • General Application Diagnosis

Level 3

  • ABAP Development
  • SAP Script/Smart Form Development
  • ALE and EDI Development
  • New Business Unit and SAP Module Customization
  • Continuous Improvement Concentration

SAP Solutions Tailored to Your Business

For 15+ years we’ve been helping companies focus on their core business while we support and maintain their systems. We work with your team to identify your unique needs. We’re not interested in fixing something that’s not broken, so we commit to providing support that is necessary with one goal in mind – Increase your profits.

Functional Support

  • Core ERP Module Support: FI, CO, SD, MM, PP, PS, PM, QM, WM
  • Functional Support for BW, BOBJ, CRM and BPC
  • Configuration of Business Process
  • Conflict Resolution and Troubleshooting
  • SAP Support Request Management
  • Award Winning SAP Customer Service and Dedicated Resources
  • Ticket status and reporting
  • Extended Support Hours

Technical Support

Exclusive access to dedicated SAP Functional, Technical/ABAP, NetWeaver/Basis
Our team is your team. Dedicated SAP consultants to every client.
Cost effective support
We save you money by providing full-time help for your part-time problems.
Stable and predictable support
Our support is available 24/7, 365. Be confident you have coverage during vacations and off-hours.
Expert knowledge through certified SAP resources
Our SAP knowledge has won us SAP’s customer Service Satisfaction award 5 years in a row.

What Our Customers Say

“After three years of partnering with FirstCall, there is no doubt we made the right decision. We estimate that we’ve achieved an average annual savings of 25% to 40%.”